Frequently Asked Questions


Contacts / Connections

Communities / Discussions

Member Resources

General | Top

Q: What is the purpose of the CPMA Community?
A: CPMA Community is a member service where CPMA members can harness the power of social networking in a professional format to facilitate communication and share expertise and knowledge between members. The online community features an easy, user-friendly way to network and share documents among committee members.

Q: Who can use the CPMA Community?
A: The CPMA Community is a secure environment which allows access only to CPMA members, members of CPMA committees and CPMA staff.

Q: What is my username and password?
A: Your username is your email address. You can find your username and password in your CPMA Community Welcome Email.
Click here if you have forgotten your password. If you require additional assistance, please email us at [email protected] or call 613-226-4187 x233.
Note: Usernames and passwords are provided to you only if you are a CPMA Member or if you are invited to join a specific Committee.

Q: How do I update my profile information?
A: You can either click on " or the "Profile" link found in the Welcome box on the top right hand side.
Note: To change your company member address or to add additional contacts for my company, please click here to complete the request.

Q: How do I control what information is visible in My Profile?
A: Go to "My Profile” and click on the “Privacy Settings” tab. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.

Q: How do I add additional people from my company to access the CPMA Community?
A: Click here to send us a message. For each person you wish to add, please provide the following information:
Company Name, First and Last Name, City, Province/State, Postal Code/ZIP, phone number and unique email address.
Please allow up to 2 business days to process your request.

Contacts / Connections | Top

Q: How do I find other individuals who are CPMA members?
A: Click on “Directory” located in the top navigation bar and select Member Directory from the dropdown menu. . The Member Directory lets you search for other members based on:

  • First and/or last name
  • Company name
  • Email address

or use the tabs across the top to search by Fruit, Vegetable, or Products and Services. options.

Q: How do I find other CPMA members companies?
A: Click on the “Directory” located in the top navigation bar and select Company Directory from the dropdown menu. The Company Directory lets you search for other members companies based on:

  • Company name
  • City
  • Province/State
  • Country
  • Business Type Q: How do I add contacts to my contact list?

Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see “add as contact” button to the right of each person in your search results. Click this button to send a contact request to that person. You can also click the "add as contact" link while viewing an individual’s profile.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. You can also choose to let your contacts view certain demographics in your profile that other community members would not see.

Discussions | Top

Q: How can I control the frequency and format of emails I receive?
A: Under “My Profile” > “My Subscriptions” there is an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.
For each new posting you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts, which are compatible with Blackberries and most other handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.

Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click “My Communities” > “View Discussions” > “My Signature”. You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.

Member Resources| Top

Q: How do I find resources?
A: Go to “Member Resources” in top navigation bar, then choose an item from the dropdown to find a particular resource. If you do not know where the resource might be, use the search icon in the navigation bar. Enter search terms the same way you might enter search terms into google or another search engine. From the results page, use the filters on the left to narrow down you results.

Q: Can I search for specific file types?
A: Yes. Visit a ‘Member Resource’. Click on “Filter By:  File Type”. This gives you the option to specify file type: Document, Image, Spreadsheet, etc.